Terms of Service

1. Acceptance of Terms

By accessing, registering for, or using Sued (suedalerts.com) in any way, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, our Privacy Policy, and our Cookie & Data Notice (collectively, the "Agreement"). If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to this Agreement. If you do not agree to all terms and conditions of this Agreement, you must immediately cease using the service.

We reserve the right to update these terms at any time with 30 days' notice. Your continued use of the service following any changes constitutes your acceptance of the new terms. If you do not accept the updated terms, your sole remedy is to cancel your account.

2. Description of Service

Sued is a Software-as-a-Service (SaaS) platform designed for small and medium-sized businesses (SMBs) to monitor court filings in real time and receive alerts when monitored companies appear in new legal filings.

2.1 Core Features

• Court Monitoring: We monitor federal court filings from all 94 federal districts via PACER RSS feeds, CourtListener, Delaware state courts, and New York state courts (NYSCEF).
• Company Watchlist: Add companies to your watchlist and receive alerts when those names appear in new filings.
• AI-Generated Summaries: We provide plain-English summaries of cases using third-party large language models (currently Anthropic's Claude). Summaries are for clarity and accessibility only, not legal advice. The specific models in use may change at any time without notice.
• Case Details: Access case detail pages with downloadable court documents (availability varies by subscription tier).
• Multi-Channel Notifications: Receive alerts via email, SMS, and Slack integrations (channel availability varies by plan).

3. Account Registration & Security

3.1 Account Creation

To use Sued, you must create an account and provide accurate, current, and complete information as requested. You are responsible for maintaining the confidentiality of your password and account credentials. You agree not to share your login credentials with unauthorized parties.

3.2 Account Security

You are solely responsible for all activities that occur under your account, whether or not authorized by you. You agree to immediately notify Sued of any unauthorized use of your account or any other breach of security. Sued shall not be liable for any loss or damage arising from your failure to protect your account credentials. While we employ industry-standard security measures, we cannot guarantee absolute security of your account or data, and you acknowledge and accept this risk.

Automated lockout. To protect your account against brute-force attacks, five (5) failed login attempts within a ten (10) minute window will automatically lock the account for fifteen (15) minutes. The lockout fires a notification email to the address on file with a password-reset link as an immediate escape valve. The reset-password flow bypasses the lock so a forgotten-password user is never trapped. Repeated lockouts are recorded in our security audit log per Section 4.4 of our Privacy Policy.

3.3 Seat-Based Access

Depending on your subscription tier, your account may support multiple team members ("seats"). Each user accessing the platform under your account must have their own login credentials. You are responsible for managing seat assignments and ensuring authorized use only.

4. Subscription Plans & Payment

4.1 Available Plans

Sued offers the following subscription tiers:

Prices shown are current as of the "last updated" date above and may change per Section 4.4. "Case briefings" means Sued's on-demand fetch of the complaint and docket sheet from PACER for a monitored case. A briefing is counted when a fetch is initiated, regardless of whether the documents are ultimately retrievable from the court. SMS alerts are subject to Section 7.4 and carrier availability; message and data rates from your carrier may apply. See Section 7.7 for SMS terms.

4.2 Billing & Renewal

Subscriptions renew automatically each billing period. Monthly plans renew on the same date each month. We offer a 6-month billing option where you are charged upfront for 5 months of service and receive 6 months of access (one month free); after the initial 6-month term, the subscription automatically converts to monthly billing at the then-current monthly rate and renews month-to-month until cancelled. All payments are processed through Stripe, our third-party payment processor. Taxes, if any, are in addition to the stated price.

4.2.1 Overage Charges

If you exceed the included case-briefing quota for your plan in a given billing period, each additional briefing is billed at $10 per briefing in arrears. By subscribing to Protect Plus or Intelligence, you authorize Sued to charge your payment method on file for any such overages at the end of the billing period. Overage charges are non-refundable. If you want a hard cap, contact support@suedalerts.com before exceeding your included quota.

4.3 Payment Methods

Payments are processed securely through Stripe. We accept all major credit cards. Your payment information is subject to Stripe's privacy and security policies. Sued does not directly store your full credit card details.

4.4 Price Changes

We reserve the right to change subscription prices with 30 days' written notice. Price changes will take effect at your next renewal date. If you do not accept the new price, you may cancel your subscription before the renewal date.

4.5 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting support@suedalerts.com. Cancellation becomes effective at the end of your current billing period and stops all future billing. Refund eligibility for paid periods is governed by Section 4.6 (Happiness Guarantee) below.

4.6 Happiness Guarantee & Refund Policy

The Happiness Guarantee applies only to your first paid subscription purchase on an account. It does not apply to renewals, reactivations, or any subsequent upgrade/downgrade charges. Refund amounts are determined as follows:

• Monthly plans (first 30 days). Full refund of the most recent monthly charge, provided your usage during that period is within the usage threshold described below.
• 6-month prepaid plans (first 30 days). Full refund of the prepaid amount, provided your usage during that period is within the usage threshold described below.
• 6-month prepaid plans (after 30 days). No full refund is available after day 30. If you cancel, we may — at our discretion and as a one-time goodwill gesture — issue a pro-rated refund for fully unused months beyond the current month, less any briefing overages and less the list-price value of any briefings consumed above the usage threshold. After day 30, pro-rated refunds are not guaranteed.
• Renewals. Subscription renewal charges are non-refundable. You may cancel at any time to stop future renewals (see Section 4.5).
• Overage charges. Case-briefing overage charges (see Section 4.2.1) and any pay-as-you-go charges are non-refundable in all cases.

Usage threshold. To prevent abuse, the full Happiness Guarantee refund is available only if, at the time of your refund request, your account has consumed no more than 20% of the included case-briefing quota for your plan during the billing period you are requesting a refund for (for example, no more than 10 briefings on Protect Plus or no more than 100 briefings on Intelligence). If you have exceeded the 20% threshold, your refund will be reduced by the list-price value of each additional briefing consumed above the threshold (calculated at the overage rate in Section 4.2.1), up to the full amount paid. This protects the service from bulk-consumption-then-refund patterns and keeps the guarantee sustainable for everyone.

How to request a refund. Email support@suedalerts.com from the email address on your Sued account with the subject line "Refund Request." Include the reason — even one sentence helps us improve. We process eligible refunds within 10 business days to your original payment method.

Exclusions. No refund will be issued where: (a) the account is terminated by Sued for violation of these Terms or Section 5 (Acceptable Use); (b) the account has been involved in fraud, chargeback abuse, or attempts to circumvent the usage threshold (e.g., signing up multiple accounts to repeatedly trigger guarantees); or (c) the refund request is made more than 30 days after the subject charge.

Chargebacks. Our Happiness Guarantee exists so you never need to involve your bank. Please contact us first. If you initiate a chargeback or payment dispute with your bank or card issuer without first emailing us and allowing a reasonable opportunity (at least 5 business days) to resolve the issue, Sued reserves the right to: (a) immediately and permanently terminate your account without further notice; (b) pursue recovery of the disputed amount plus any chargeback fees incurred; (c) recover reasonable administrative and collection costs; and (d) decline future service to you or your organization.

5. Acceptable Use Policy

You agree to use Sued only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the service. Prohibited behavior includes:

• Scraping & Automated Access: Do not scrape, crawl, or use automated tools to extract data from Sued beyond normal use of the service. Do not attempt to bypass our rate limits or security measures.
• Reselling Data: Do not resell, republish, or redistribute data obtained from Sued without prior written permission.
• Harassment & Stalking: Do not use Sued to identify, track, or harass individuals or to engage in stalking, doxxing, or similar unlawful activities.
• Credential Sharing: Do not share your login credentials with individuals outside your authorized team. Each user must have their own account or designated seat.
• Unlawful Use: Do not use Sued to facilitate any illegal activity, fraud, or deception.
• Competitive Intelligence Misuse: While monitoring competitors' court activity is a legitimate use case, do not use this information to violate other agreements or laws.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund. Sued reserves the right to determine, in its sole discretion, whether conduct violates this policy.

6. Intellectual Property

Sued and all content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by Sued, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, revocable license to access and use Sued for your internal business purposes only, subject to the restrictions of these Terms. You may not reproduce, distribute, transmit, modify, or prepare derivative works based on the service or its content without our prior written consent.

7. Data Accuracy & Disclaimers

7.1 Court Data Accuracy

Sued aggregates court filing data from publicly available sources including PACER (Public Access to Court Electronic Records), CourtListener, Delaware state courts, and New York state courts (NYSCEF). We make no warranties regarding the accuracy, completeness, or timeliness of this data. Court records may contain:

• Delays in availability due to court processing times
• Incomplete information due to court system limitations
• Errors or inaccuracies in the original court filings
• Duplicate or withdrawn filings

Sued does not guarantee that all relevant filings will be captured or that no false positives will occur. We strongly recommend verifying important filings directly with the court and consulting legal counsel before taking any action based on information from Sued.

7.2 Coverage Limitations

Our court monitoring coverage has the following limitations:

• Federal Courts: We monitor all 94 federal district courts plus the five federal territorial courts (Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands, and the District of Columbia) via PACER RSS feeds and CourtListener. Federal appellate courts (Circuit Courts of Appeals) and bankruptcy courts are not currently monitored.
• State Courts: Coverage is limited to Delaware (Superior Court, Court of Common Pleas, Justice of the Peace via CourtConnect) and New York (all civil courts via NYSCEF). We do not monitor state courts in other jurisdictions, small claims courts, family courts, housing courts, or criminal-only courts.
• Filing Types: We do not capture sealed filings, paper-filed cases in courts that do not publish electronic dockets, or filings in courts that restrict automated access.
• Intermittent Availability: Individual courts may experience outages, scheduled maintenance windows, or data-publishing delays outside our control.
• PACER Terms: Our access to PACER data is subject to PACER's own terms of service, fee schedule, and access policies.

7.3 Third-Party Data Sources

Sued aggregates data from third-party sources including PACER (operated by the U.S. Courts), CourtListener (operated by the Free Law Project), Delaware CourtConnect, and NYSCEF (New York State Unified Court System). Sued has no control over these third-party systems and bears no responsibility for their availability, accuracy, completeness, or timeliness. These third-party services may change, restrict, or discontinue access at any time without notice to Sued. Sued shall not be liable for any loss or damage resulting from the unavailability, inaccuracy, or discontinuation of any third-party data source, nor for any change in the fees or terms imposed by any such source.

7.4 No Guarantee of Alert Delivery or Timing

Sued uses email (via Amazon SES), SMS (via Twilio), and Slack webhooks to deliver alerts. Sued does not guarantee that any alert will be delivered successfully, on time, or at all. Alert delivery depends on third-party services (email providers, telecom carriers, Slack) that are outside our control. You acknowledge that alerts may be delayed, filtered as spam, blocked by carriers, throttled, or fail to deliver for any reason. Marketing statements about "real-time" or "within minutes" alert delivery reflect typical performance only; Sued offers no service-level agreement regarding alert timing or delivery unless expressly stated in a signed, written enterprise agreement. Sued is not liable for any damages, losses, or consequences resulting from delayed, missed, or undelivered alerts, including missed legal deadlines.

7.5 Fuzzy Matching & False Positives

Sued uses matching algorithms to identify company names in court filings. These algorithms are not perfect and may result in:

• False Positives: Alerts for similarly-named entities that are not the company on your watchlist (for example, "Apple Inc." vs. "Apple Bank").
• False Negatives: Missed filings due to name variations, abbreviations, typographical errors in the court record, use of subsidiaries or DBA names, or other discrepancies between your watchlist entry and the caption the court used.

You are responsible for reviewing each alert and independently verifying the identity of the party against the actual court document before relying on it for any purpose.

7.6 Disclaimer of Warranties

7.7 SMS Terms & Carrier Disclaimer

If you opt into SMS alerts, you authorize Sued to send transactional alert messages to the mobile number you provide, via our SMS delivery provider (currently Twilio). Message frequency varies based on the court filings that match your watchlist. Message and data rates from your carrier may apply. SMS delivery is dependent on your carrier and may be delayed or undeliverable for reasons outside our control. You may opt out at any time by updating your notification preferences in your dashboard or by replying STOP to any alert message, and you may reply HELP for support information. Opting out of SMS does not affect your account or other notification channels. Sued does not share or sell mobile opt-in data or phone numbers with third parties for marketing purposes. SMS availability and carrier approvals are subject to change; during periods of pending carrier verification, SMS may be temporarily unavailable.

7.8 Beta and Changing Features

Sued is an actively developed product. Features, limits, thresholds, tier names, pricing, data-source coverage, AI model selection, and user-interface elements may be added, removed, or changed at any time. Marketing copy on suedalerts.com describes current capabilities and is not a contractual promise of any specific feature or performance level. In the event of a conflict between marketing copy and these Terms, these Terms control.

8. AI-Generated Content Disclaimer

• AI summaries are not a substitute for reading the actual court documents or consulting a licensed attorney.
• AI may misidentify parties, misstate the nature of claims, misattribute procedural history, or confuse the plaintiff with the defendant.
• AI may generate plausible-sounding but entirely fabricated information ("hallucinations"), including non-existent case citations, dollar amounts, or dates.
• Summaries are for general informational purposes only — not legal advice, not legal analysis, and not a substitute for the court record.
• The AI models we use are provided by third parties and may change, be replaced, or be removed at any time, which may affect summary style, length, accuracy, or availability.
• AI output may reflect biases present in training data or may decline to summarize certain filings for content-safety reasons unrelated to the case itself.
• You must always verify any information in an AI summary against the original court filing before relying on it for any purpose.

Sued expressly disclaims all liability for any decisions, actions, or omissions based in whole or in part on AI-generated summaries or briefings. You agree that Sued, its officers, directors, employees, agents, and third-party AI providers shall not be held liable for any damages of any kind arising from your reliance on AI-generated content, including but not limited to business losses, legal costs, missed deadlines, misidentified parties, or reputational harm.

9. Limitation of Liability

10. Indemnification

You agree to indemnify, defend, and hold harmless Sued and its founders, officers, directors, employees, agents, licensors, suppliers, and affiliates (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, suits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees, court costs, and settlement amounts) arising out of or related to:

• Your use of or inability to use Sued
• Your violation of these Terms, the Privacy Policy, or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property rights
• Any actions taken or not taken based on information, alerts, summaries, or other content obtained from Sued, including but not limited to business decisions, legal actions, or financial transactions
• Any claim that your use of data obtained from Sued caused damage to a third party
• Your sharing, redistribution, or misuse of data obtained from Sued
• Any dispute between you and a third party arising from your use of Sued
• Your failure to verify information obtained from Sued against original court records
• Any chargeback or payment dispute you initiate

This indemnification obligation shall survive the termination of your account and these Terms. Sued reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

11. Privacy

Your use of Sued is also governed by our Privacy Policy, available at https://www.suedalerts.com/privacy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

12. Modifications to Terms

Sued may update these Terms of Service at any time. We will notify you of material changes via email or prominent notice on our website at least 30 days before the changes take effect. Your continued use of Sued after the notice period constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must discontinue using Sued.

13. Termination

13.1 Termination by You

You may terminate your account and subscription at any time by contacting support@suedalerts.com or through your account dashboard. Termination becomes effective at the end of your current billing period unless otherwise specified.

13.2 Termination by Sued

We may suspend or terminate your account and access to Sued immediately, without notice, if:

• You violate these Terms of Service or the Acceptable Use Policy
• You engage in illegal or fraudulent activity
• Your account is used for harassment, stalking, or unauthorized data access
• Payment fails or your account becomes delinquent
• We are required to do so by law or court order

We may also terminate your account for other reasons with 30 days' written notice.

13.3 Effect of Termination

Upon termination for any reason: (a) your right to use Sued immediately ceases; (b) all licenses and rights granted to you under these Terms immediately terminate; (c) you must immediately cease all use of the service; and (d) you remain liable for all charges incurred prior to termination. We may delete your account data after 30 days following termination. You are solely responsible for exporting or backing up any data you wish to preserve before termination. Sued shall have no obligation to retain, return, or provide any data after termination.

13.4 Survival

The following sections shall survive termination of these Terms and your account: Section 7 (Data Accuracy & Disclaimers), Section 8 (AI-Generated Content Disclaimer), Section 9 (Limitation of Liability), Section 10 (Indemnification), Section 14 (Dispute Resolution), and any other provisions that by their nature should survive termination.

14. Dispute Resolution

14.1 Informal Resolution

If you have a dispute with Sued, we encourage you to first contact us at support@suedalerts.com to attempt to resolve the matter informally.

14.2 Binding Arbitration

Except as provided below, any dispute, claim, or controversy between you and Sued arising out of or relating to these Terms or your use of Sued shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English, in Maryland or virtually, at your option. Each party shall bear its own attorneys' fees and costs, with the AAA administering costs shared equally.

14.3 Class Action Waiver

14.4 Small Claims Exception

You or Sued may bring an action in small claims court in lieu of arbitration if the claim qualifies for small claims court jurisdiction and is not consolidated with other proceedings.

14.5 Governing Law & Exclusive Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, USA, without regard to its conflict of law principles. For any dispute not subject to arbitration, you irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Maryland, and you waive any objection to the exercise of jurisdiction over you by such courts and to the venue of such courts.

15. Force Majeure

Sued shall not be liable for any failure or delay in performance under these Terms if such failure or delay is due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, government actions, or pandemics. This does not excuse payment obligations.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Sued regarding your use of the service and supersede all prior negotiations, understandings, and agreements, whether written or oral.

18. Contact Information

If you have questions about these Terms of Service or wish to contact Sued regarding your account or service, please reach out:

These Terms of Service are effective as of May 4, 2026 and last updated on that date. By using Sued, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions herein.